FREQUENTLY ASKED QUESTIONS

What does a PIN Code (found inside the package) get you?

With two (2) valid PIN Codes found inside specially-marked cereal packages, you can redeem for your choice of one (1) of the following two (2) toy/game coupons:
• One coupon for a Free†† toy or game valued at $10.00 (including tax);
OR
• One coupon for $10.00 off†† the purchase of any toy or game valued at $25.00 or more (before tax).

Where can I find my PIN Code?

Your PIN Code can be found printed on the inside of specially-marked Kellogg’s* cereal packages and will look similar to this: XXXX-XXXX-XXXX

How do I complete the online order form if I don’t have an email address?

The Kellogg’s* Toy/Game Coupon offer is available online only. You will need a valid email address in order to place an order and to receive our email confirming your order.

Can two people in the same household participate in the Kellogg’s* Toy/Game Coupon offer?

Yes.

Is there a limit to the number of Toy/Game Coupons that I can order?

Yes, there is a limit of three (3) Toy/Game Coupons per mailing address.

How do I know if my order was successful?

After completing the online order form and clicking the “Complete Section” button, you will see a “Thank you for ordering” confirmation page when your order has been placed successfully.

How long will it take for me to receive my Toy/Game Coupon?

Your Toy/Game Coupon will be delivered to the mailing address you entered and confirmed during the order process and should arrive within approximately - 6 to 8 weeks from the date you completed your order. Your Toy/Game Coupon will be sent to you via Canada Post.

My PIN Code is not being accepted online, what can I do?

First, try re-entering the PIN Code to make sure you entered the PIN Code correctly. Each PIN Code is 12 characters long and contains both letters and numbers. All PIN Codes follow the same format. An example of what a PIN Code looks like is: XXXX-XXXX-XXXX. PIN Codes are not case sensitive. If the PIN Code is still not being accepted, you might have already entered that PIN Code. If you are still having troubles, please contact us via our Contact Us page.

It says my PIN Code is invalid, what do I do?

If you receive the error message 'Sorry, that is not a valid PIN Code', please re-check your PIN Code and confirm that you are entering it correctly.

Where can I redeem my Toy/Game Coupons?

The Toy/Game Coupons can be redeemed at most major Canadian retailers that sells toys or games.